Your questions, our answers.
Find answers here to the most frequently asked questions about Ube Glow, its ingredients, its use, and its storage.
What is Ube Glow?
Ube Glow is a premium organic ube powder—naturally purple, mild, and easy to incorporate into your daily routine. It can be used in drinks, breakfasts, pastries, and desserts.
Quels sont les ingrédients de Ube Glow ?
Ube Glow contains premium organic ube (purple yam). The pouch contains 100 g (3.5 oz) of product.
Is Ube Glow certified organic?
Yes. Ube Glow is USDA Organic certified. We use the term "Organic" rather than "Bio" because the product does not hold European organic certification.
How do I use Ube Glow?
Simply add Ube Glow to your smoothies, lattes, bowls, yogurt, porridge, pancakes, pastries, or desserts. Start with a small amount, then adjust according to the desired color, taste, and intensity.
What does premium ube taste like?
Ube has a mild, slightly sweet, and subtly vanilla-like flavor, with a naturally creamy texture when incorporated into a recipe.
Why is Ube Glow premium?
Its premium color comes naturally from the anthocyanins found in ube. These are plant pigments that give ube its characteristic intense hue.
Does Ube Glow contain caffeine?
No. Ube is naturally caffeine-free, making it a gentle alternative to coffee or matcha for those who wish to avoid caffeine.
Does Ube Glow contain fiber?
Yes, ube naturally contains dietary fiber, which can contribute to healthy digestion.
Does Ube Glow contain antioxidants?
Ube naturally contains anthocyanins, antioxidants that help protect cells against oxidative stress.
Delivery & Support
All essential information regarding your order, delivery, and how to contact our team.
When will my order be shipped?
Your order is prepared as soon as possible after confirmation. Tracking information will be sent to you once your package has been shipped.
How can I track my order?
Once your order has been shipped, you will receive the available tracking information to monitor your package's progress.
What are the delivery times?
Delivery times may vary depending on your destination and the carrier. Information regarding your order is provided at the time of purchase or communicated after shipment.
What should I do if my package is delayed?
If your tracking status isn't updating or your package seems to be taking longer than expected, please contact our team with your order number so we can assist you.
What should I do if my package arrives damaged?
Please contact us as soon as possible with your order number and, if possible, photos of the package and product received. Our team will then be able to review the situation with you.
Can I modify or cancel my order?
If you wish to modify or cancel an order, please contact us as soon as possible. Once the order has been prepared or shipped, certain changes may no longer be possible.
How can I contact Ube Glow?
You can contact us directly via our Contact page. Our team will do its best to respond to your request as soon as possible.
What should I include in my message?
To help us assist you more quickly, please provide your name, your order number (if you have one), and a clear description of your request.